Return and refund policy

At LastPair Shoes, we want every customer to shop with confidence. Please read our return and refund policy carefully before making a purchase.

Return Window

We accept return requests within 30 days after your order is delivered.

To request a return, please contact us first:

Email: contact@lastpairshoes.com
WhatsApp: +1 (618) 886-8026

Please include your order number, the email used at checkout, and the reason for the return.

Return Eligibility

To be eligible for a return or exchange, the item must be returned to us first and must meet the following conditions after inspection:

- The item must be unworn and unused
- The item must be in the same condition as received
- The item must have no stains, odors, creases, damage, or signs of wear
- The original shoe box, packaging, tags, and accessories must be included
- The item must be in resellable condition and must not affect secondary sale

Please do not place shipping labels, tape, or markings directly on the original shoe box. The original shoe box must be placed inside another shipping box when returned.

Items that are worn, used, damaged, washed, altered, missing packaging, or not in resellable condition will not be eligible for a refund or exchange.

Return Process

Before sending any item back, please contact us for return instructions.

Email: contact@lastpairshoes.com
WhatsApp: +1 (618) 886-8026

Returns sent without prior approval may not be accepted.

After we receive your returned item, our team will inspect the product carefully. A refund or exchange will only be approved if the item is unused, unworn, and does not affect secondary sale.

Refunds

Once your return is received and approved after inspection, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If the returned item does not meet our return conditions, we reserve the right to refuse the refund. In that case, the item may be returned back to you.

Exchanges

Size exchanges are subject to availability.

Because many products on LastPair Shoes are limited warehouse drops, some sizes may sell out quickly. If your requested size is no longer available, we may offer a refund or another available option after the returned item passes inspection.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: contact@lastpairshoes.com
WhatsApp: +1 (618) 886-8026

Please include your order number and clear photos of the issue so our team can review it and help resolve the problem.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable unless the return is caused by our mistake.

Limited Stock Notice

Many items on LastPair Shoes are part of limited warehouse clearance drops. Sizes and quantities may be limited. Once a size sells out, restock is not guaranteed.

Contact Us

For return, refund, exchange, or order questions, please contact us:

LastPair Shoes
Email: contact@lastpairshoes.com
WhatsApp: +1 (618) 886-8026
Website: lastpairshoes.com